Citizens Charter

RPMA FRONTLINE SERVICES

REGIONAL OFFICE                                  FIELD OFFICES

                                                                                        (PMOs/TMOs)


Frontline Services-Head Office
Office of Primary Responsibility (OPR)
Services
Office of Primary Responsibility (OPR)
1
Evaluation/ Disposition of Complaints of RPMA Users

Office of the AGM for Operations




Receive File Application/
processing
Office of the Port Manager (OPM)
2
Evaluation of Application/Approval  for Issuance and Renewal of Cargo Handling Contract thru Public Bidding or  Negotiated Contract
Office f the AGM for Operations
3
Evaluation / Approval of Lease Application with RPMA as Lessor
Office of the AGM for Operations
4
Evaluation of Application/Request for Increase in Cargo Handling Charges

Office of the AGM for Operations
5
Setting-up/Revision of Rates for Ancillary Services

Office of the AGM for Operations
6
Revision of Port Charges

Office of the AGM for Operations
7
Evaluation/ Disposition of Port Police Cases

Office of the AGM for Operations
8
Evaluation of Application/Approval  for Foreshore Lease

Office of the AGM for Operations
9
Evaluation of Application/Approval  for Port Facilities Construction within and outside port zone
Office of the AGM for Operations
10
Preparation/Review of Contracts, Memorandum of Agreement and other Vital
Legal Documents to which RPMA is a party

Office of the General Manager

11
Preparation of Legal Opinion/Ruling/Decision/Resolution and other pertinent Legal Write-ups
Office of the General Manager

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